Staying Connected
Wherever You Are
Bridging the distance between families and care
Staying Connected – Wherever You Are
We understand that many of our clients' families live abroad. Lucerna & Stern Health has developed simple, effective ways to keep you informed and engaged, no matter where you are in the world.
Dedicated WhatsApp & Email Updates
We assign a Care Coordinator who provides regular updates, including weekly summaries, visit notes, and photos or brief videos (with consent).
Scheduled Video Check-Ins
Families can book monthly Zoom or WhatsApp video calls with the carer and client, as well as virtual care plan reviews with our management team.
Shared Digital Care Timeline
Upon request, we offer access to a simple online log with updates on medication changes, appointments, or concerns.
Your Voice in the Care Plan
We actively involve you in goal-setting and care planning. You'll approve support changes and receive alerts for significant updates.
Tailored for Zimbabwean Context
We work with both urban and rural families using platforms that work best, from WhatsApp to SMS, and are sensitive to the challenges of time zones and network issues.
How We Keep You Connected
Regular Updates
Weekly summaries and daily check-ins via your preferred platform
Photo & Video Updates
Visual updates of your loved one's daily activities and progress
Instant Alerts
Immediate notifications for important events or changes
Benefits of Our Connection Platform
Peace of Mind
Stay informed about your loved one's care without being physically present
Active Involvement
Participate in care decisions and planning from anywhere in the world
Cultural Sensitivity
Communication methods that respect Zimbabwean family dynamics
Flexible Communication
Choose the communication method that works best for your situation
Ready to Stay Connected?
Start your care journey with Lucerna & Stern Health and experience the difference that thoughtful communication makes.